Ruby Fortune Casino Data Protection, Cookies and Privacy Settings
Protecting personal information is a core part of how we operate in Canada. We collect only the information needed to manage accounts, verify identity, process payments, support safer play, and keep our services secure.
Navigation
This includes details you provide during registration, along with technical and gameplay data generated while you use our services. Depending on the situation, that may include your name, email address, date of birth, residential address, payment details, device information, IP address, browser data, and gameplay patterns.
We also use aggregated or non-identifiable information to improve performance, understand how features are used, and support service development. If information can be linked back to you, we treat it as personal information and apply the same privacy standards.
How Ruby Fortune Uses Personal Data
Your information helps us manage accounts, complete transactions, provide support, and meet legal and regulatory requirements in Canada. It also supports fraud prevention, identity verification, safer gambling tools, and service personalization.
Some features may require additional verification, including government-issued identification or payment information. We may also record or monitor support calls for service quality, training, and security purposes.
If you use mobile services or connect through certain third-party tools, we may collect device identifiers, operating system details, browser information, geo-location data, and other diagnostic signals. We may also receive relevant information from service providers involved in identity checks, credit-related assessments, or fraud controls.
In Ontario, we operate under privacy and gaming requirements that include FIPPA, PIPEDA, and Ontario Regulation 722/21. Cadtree is authorized and licensed by the AGCO under licence number OPIG1237898, issued 23 June 2022.
Data Protection and Retention Policies
Security measures are built into account access, payments, storage, and ongoing monitoring. Data transmissions are protected with 128-bit SSL encryption, and payment processing is handled through PCI-DSS compliant gateways that tokenize card details.
We do not store complete credit card numbers on our servers. Access to personal information is limited to authorized personnel whose roles require it, and teams handling sensitive data receive privacy training.
We also use secure backups, intrusion detection, firewalls, audits, and vendor controls to reduce risk and support continuity. While no online system can guarantee absolute protection, we continue to update safeguards to address emerging threats and maintain strong operational standards.
Some information is retained after account closure where required for legal, regulatory, fraud prevention, or operational reasons. In Ontario, financial data may be retained for at least 6 years, calls and correspondence for at least 3 years, AML-related records for at least 5 years, and marketing data for a maximum of 3 years.
When Personal Information Is Shared
We share personal information only when there is a clear operational, legal, or safety reason to do so. This may include payment processors, identity verification providers, technical infrastructure partners, customer support providers, fraud prevention services, and regulatory bodies.
When external providers handle information on our behalf, they are expected to follow equivalent privacy and security standards. We also maintain controls over how vendors access and use data.
Information may be disclosed to regulators, public authorities, law enforcement, or investigatory bodies where required by law or where fraud, money laundering, or other unlawful activity is suspected. In business transfer situations, relevant information may also be transferred as part of a merger, acquisition, restructuring, or asset sale.
We do not sell, rent, or trade personal information to unrelated marketing companies for commercial purposes. If marketing communications are enabled, you can withdraw consent through account preferences or the unsubscribe option in promotional emails.
Privacy Rights and Account Controls
You have privacy rights in Canada, and we provide tools to help you exercise them. You may request access to your data, ask us to correct inaccurate details, request deletion where permitted, restrict certain processing, or request a portable copy of information you provided.
Many updates can be made directly in your account settings, including personal details, communication preferences, and responsible gaming controls. Written requests may require identity verification before changes are processed.
Cookies and similar technologies are also part of your privacy controls. We use session and persistent cookies to support login, language settings, site functionality, performance analysis, and fraud prevention. These cookies do not normally contain information that directly identifies you.
Some cookie-related information can still be linked with data we already hold about you. We do not use cookies to store sensitive items such as mailing addresses or account passwords, and disabling cookies may limit important functions such as login persistence, remembered preferences, or core site features.
| Privacy Area | How It Works in Practice |
|---|---|
| Access, correction and deletion rights |
|
| Data deletion process |
|
| Financial data protection |
|
| Internal account security |
|
| Cookies and tracking controls |
|
| Cookie durations listed in the policy | Essential Cookies are Session-based, Performance Cookies last 12 months, and both Functional Cookies and Analytics Cookies last 24 months. |
| Who data may be shared with |
|
| Marketing and consent choices | Players can withdraw consent for marketing communications by changing account preferences or using the unsubscribe option in promotional emails, while service-related updates may still be sent when necessary. |
| Complaints and escalation options in Canada | If a privacy concern is not resolved, Canadian players can contact the relevant privacy commissioner, and provincial gaming regulators may also be involved for unresolved issues. |
Cookie Settings and Tracking Tools
Cookies are small files placed on your computer, phone, or other device to support navigation and account functionality. We use necessary cookies for authentication and fraud prevention, functionality cookies to remember choices such as language or login details, and performance or analytics tools to understand how services are used.
We may also use web beacons, tags, scripts, pixel technologies, and local storage to improve service performance and measure engagement. These tools can support technical troubleshooting, personalized experiences, and responsible gaming features such as reminders and limit tracking.
You can clear or block cookies through your browser at any time. Doing so may reset preferences, require you to sign in again, or prevent some services from working as intended.
How to Submit Privacy Requests
If you want to review or manage your privacy settings, the best first step is to sign in and check your account tools. For more specific requests, including access, correction, portability, deletion, or a privacy concern, contact support or the privacy team so your identity can be verified and your request handled properly.